In this panel, we will describe some of our most inglorious misfires as case vignettes in clinical decision support (CDS) implementation to share hard-earned lessons organized into 8 sociotechnical dimensions.
Although interruptive alerts have their role in these systems, excessive reliance on or poorly built interruptive alerts can lead to alert fatigue and other downstream effects. Further refinement of alert burden metrics is needed as current metrics do not adequately represent the impact on end users when viewed through different dimensions. The best practices we describe here will allow institutions to establish monitoring and optimization programs to reduce alert burden.
Estimates of the clinical areas with highest alert burden varied substantially by institution and based on the metric used.
We will discuss benefits and challenges in developing a pediatric learning collaborative for clinical decision support benchmarking and sharing of best practices, describe the strengths and weaknesses of different approaches to alert burden measurement, demonstrate how alert prioritization can inform quality improvement initiatives to reduce alert burden, examine unique measurement challenges for non-EHR alerts such as phone calls and text messages, and discuss strategies for linking alert burden analytics to governance strategies that facilitate improvement.